TERMS & CONDITIONS

1. INTERPRETATION
 
1.1 Definitions:

• Agreement: This agreement.

• Business Day: Any day other than Saturday, Sunday or public holiday in the relevant country.

• Charges: The fees payable by the Customer as defined in Clause 6.

• Commencement Date: As set forth in Clause 2.2.

• Conditions: These terms and conditions as updated from time to time.

• Contract: The agreement between Dentasay and the Customer.

• Customer: Any individual receiving Services from Dentasay.

• Data Protection Legislation: The EU General Data Protection Regulation (EU 2016/679), and any applicable national laws.

• Destination: The country or city where the treatment takes place (e.g., Turkey).

• Services: All treatments, arrangements, and consultancy provided by Dentasay.

• Treatment Package: Includes medical procedure, accommodation, transfers, tests and host support.

• Service Provider: Any medical professional or clinic performing the treatment.

• Supplier/We/Us: Dentasay Sağlık Hizmetleri LTD.

• You/Customer/Patient: The person who receives the Services.

 
1.2 Interpretation Rules:
Refer to standard legal interpretation, including inclusive wording and definitions for “writing” to include email.
 
 
2. BASIS OF CONTRACT
 
2.1 Your booking with Dentasay constitutes an offer to receive Services under these Conditions.
 
2.2 The Contract comes into effect when Dentasay issues a written confirmation.
 
2.3 Any brochures or advertisements are for illustrative purposes only and are not binding.
 
2.4 These Conditions override any conflicting terms provided by the Customer.
 
2.5 Price quotes are valid for 20 Business Days unless otherwise stated.
 
 
3. SUPPLY OF SERVICES
 
3.1 Dentasay will deliver the Services described in the specification.
 
3.2 Estimated dates for treatments or appointments are indicative and not binding.
 
3.3 Specification updates may occur to comply with legal or quality standards.
 
3.4 Dentasay will provide Services with reasonable care and skill.
 
 
4. CUSTOMER OBLIGATIONS
 
4.1 The Customer agrees to:

• Provide complete and accurate medical and personal information.

• Obtain necessary travel documents (passport, visa, etc.).

• Follow all medical guidelines and aftercare instructions.

• Share medical history for consultation and suitability analysis.

• Purchase appropriate travel and treatment insurance before departure.

 
4.2 Dentasay is not liable for delays or issues arising from incomplete or incorrect customer actions or documentation.
 
 
5. DENTASAY’S OBLIGATIONS
 
5.1 Dentasay will provide:

• Detailed information on treatment packages and procedures.

• Support before and during your trip.

• Assistance with service provider arrangements.

 
5.2 Dentasay is not responsible for third-party accommodation, travel or transport services and will not be liable for losses caused by them.
 
 
6. CHARGES AND PAYMENT
 
6.1 All Charges will be set out in the Treatment Package.
 
6.2 Deposits are non-refundable. Full payment is required before departure.
 
6.3 Additional costs may apply for extended hospital stays, changed treatment plans or travel changes.
 
6.4 Refunds are subject to deductions for services rendered and third-party costs. Refunds are not applicable for accommodation or travel once booked.
 
6.5 In case of medical unsuitability upon arrival, a fixed deduction (e.g., £750) and testing fees will be withheld.
 
6.6 Late payments may incur interest at 4% above the Bank of England base rate.
 
6.7 BNPL or hybrid finance plans must be pre-approved. All finance-related deposits are non-refundable.
 
 
7. INTELLECTUAL PROPERTY
 
All materials, documents and intellectual property arising from Services shall remain the property of Dentasay.
 
 
8. DATA PROTECTION
 
Both parties agree to comply with applicable Data Protection legislation (GDPR). Dentasay will act as a data processor and only use your personal data for the purposes of providing Services.
 
No data will be shared without legal basis or consent, except as required by law.
 
 
9. LIMITATION OF LIABILITY
 
9.1 Dentasay is not a medical provider. It acts as a facilitator between you and the Service Provider.
 
9.2 Dentasay is not liable for medical negligence, malpractice or dissatisfaction with procedures carried out by the Service Provider.
 
9.3 You must follow all travel and treatment requirements. Failure to do so may result in additional costs for which Dentasay is not responsible.
 
9.4 Any revision procedures can only be performed in the destination country and are subject to the Service Provider’s policies.
 
 
10. TERMINATION
 
10.1 Either party may terminate the agreement with 7 days written notice.
 
10.2 Dentasay may terminate immediately in case of non-payment or breach of obligations.
 
10.3 All outstanding payments become due upon termination.
 
 
11. GENERAL

• Force Majeure: Neither party shall be liable for delays caused by events beyond their control (e.g., natural disasters, flight cancellations).

• Confidentiality: You agree not to post defamatory or misleading comments about Dentasay or its partners on public platforms.

• Entire Agreement: These Terms constitute the full agreement.

• Governing Law: These Terms are governed by the laws of England and Wales.

• Jurisdiction: All disputes will be handled exclusively by the courts of England and Wales.

 
 
12. CONTACT
 
If you have any questions or complaints regarding these Terms, please contact:
 
📩 info@dentasay.com